Shipping policy
Between the MarJen is committed to getting your orders to you quickly and safely.
1. Processing Times
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Orders are processed within 2–5 business days after purchase.
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Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Rates
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Shipping rates are calculated at checkout based on your location and chosen delivery method.
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Free or discounted shipping offers will be clearly stated on eligible products or promotions.
3. Domestic Shipping (U.S.)
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We ship anywhere in the United States via trusted carriers (USPS, UPS, FedEx).
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Delivery times are typically 3–8 business days, depending on your location.
4. International Shipping
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International shipping is available to select countries.
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Delivery times and rates vary by destination and may be subject to customs fees or import taxes (paid by the customer).
5. Order Tracking
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Once your order ships, you will receive a tracking number via email.
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Tracking may take 24–48 hours to update.
6. Delayed or Lost Packages
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We are not responsible for delays caused by carriers, weather, or incorrect addresses.
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If your order is lost in transit, contact us at BetweentheMarJen@gmail.com, and we’ll work with the carrier to resolve it.
7. Damaged Orders
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If your order arrives damaged, please email BetweentheMarJen@gmail.com with photos within 7 days of delivery so we can arrange a replacement or refund.
8. Questions
If you have any questions about shipping, email us at BetweentheMarJen@gmail.com.